Privacy Policy

Introduction

CityFly, a branch of CityMobility, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our private jet charter request service.

Information We Collect

We collect information that you provide directly to us when requesting flight options:

• Contact information (name, email address, phone number)
• Flight details (departure/arrival locations, dates, passenger count)
• Communication preferences and correspondence with us
• Technical data (IP address, browser type, device information)

How We Use Your Information

We use the information we collect to:

• Process and respond to your flight charter requests
• Communicate with you about available options and bookings
• Coordinate with vetted aircraft operators on your behalf
• Arrange ground transportation services if requested
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes

Information Sharing

We maintain strict confidentiality. We may share your information only with:

• Vetted aircraft operators necessary to fulfill your charter request
• CityMobility for ground transportation coordination
• Service providers who assist in our operations (subject to confidentiality agreements)
• Legal authorities when required by law or to protect our rights

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Flight request data is typically retained for 24 months for service improvement and legal compliance.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@citylimo.ro.

Cookies and Tracking

We use essential cookies to ensure our website functions properly. We do not use tracking cookies or third-party advertising cookies. You can control cookie preferences through your browser settings.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: